Frequently Asked Questions

All your jewellery is shown in silver but what if I am interested in a different metal?

If you are interested in a piece of jewellery but in a different metal, i.e. 9ct or 18ct yellow gold, 9ct or 18ct white gold, platinum etc, please get in touch and we will give you a quote.  Metal prices tend to fluctuate daily therefore to give you an accurate price, apart from silver, prices for all other metals are given on asking.

The piece I am interested in is showing as not in stock what should I do?

You can still place your order, we will then get in touch with you to let you know a despatch date.  Or if you prefer to know a despatch date before ordering please get in touch and we can advise.

I am interested in a piece but is it possible to have it modified, i.e. having a pendant made as a brooch instead?

In the first instance please contact us with your request and we can advise on price and timescales etc.

The pendant I am interested in is showing that it is available with an 18” chain only however I am would like it with a different chain length, is this possible?

Please contact us with what you would like and we will advise.

Is it possible to get a different chain type with a pendant to the option given?

Again, please contact us and we will advise.

What is the best way to care for my jewellery?

Most jewellers sell good quality silver or gold dip.  Do not soak the jewellery in the dip as this can have a reaction with the jewellery which would mean the jewellery would need to be refinished again.  Simply dip the jewellery in for a few seconds then rinse in cold (not warm/hot) water, pat dry with a clean towel and then use a hairdryer on a warm setting to make sure it is dry.  For polished surfaces, a jewellery cloth (again available from most jewellers) will bring the shine back nicely.

Please note, silver jewellery that has a blackened finish cannot be used in silver dip as the blackened finish would come off.  It is best to use a jewellery cloth.

If you are unsure of anything please contact us before cleaning your jewellery and we will be happy to advise.

I stay out with the UK how will payment be taken from my card?

All payment is taken in Pounds Sterling, if you’re paying with a card registered to an overseas bank then your bank will use their exchange rate accordingly and apply any other charges that may apply.  For further details please contact your bank.